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印尼政府暂停新 Umrah 出行：中东局势下宗教旅行合规指南

来源：Kemenag · Antara Indonesia生效日期：2026-03-10

作者：东南亚合规中心编辑团队

TL;DR · 核心要点

印尼政府因中东地缘冲突升级，已正式建议并事实上暂停本国公民赴沙特开展新的乌姆拉（Umrah）朝觐活动，同时全力协调滞留 pilgrims 的返程保障。关键合规信息包括：1）即日起暂停审批新 Umrah 团组出境；2）所有持 Umrah 签证的印尼公民须暂缓出发，已出行者纳入外交部与沙特联合应急响应机制；3）旅行社须向印尼朝觐部（Kemenag）每日报备滞留人员动态及援助落实情况；4）50,374 名在沙 Umrah 人员中，14,115 人返程受航班中断影响，须启用备用航线或延长停留期。对企业而言，印尼本地及在华 Umrah 服务机构须立即暂停销售、启动客户沟通与退款预案，并同步更新风险告知条款以符合 Kemenag 合规审查要求。

✅ 合规行动清单 · Compliance Checklist

  • ›立即暂停所有面向中国市场的印尼 Umrah 团组销售与签证代办服务，自2026年3月10日起执行
  • ›于24小时内向印尼朝觐部（Kemenag）提交现有客户名单及行程状态报告，使用其指定在线系统（https://piu.kemenag.go.id）
  • ›修订中文版服务合同，加入‘中东安全不可抗力’条款，并向合作印尼旅行社获取Kemenag备案确认函
  • ›Immediately suspend all Umrah group sales, visa processing, and promotional activities targeting Indonesian nationals, effective March 10, 2026
  • ›Submit updated list of enrolled pilgrims and current status reports to Kemenag via its PIU portal (piu.kemenag.go.id) within 24 hours
  • ›Amend Umrah service agreements to include force majeure provisions covering Middle East security disruptions and obtain written confirmation from your Indonesian PIU partner

English Summary

Indonesia’s Ministry of Religious Affairs has suspended new Umrah departures for Indonesian citizens due to heightened Middle East security risks. The directive—coordinated with the Ministry of Foreign Affairs—requires all Umrah travel organizers to halt outbound group arrangements immediately and assist stranded pilgrims (14,115 affected among 50,374 in Saudi Arabia). While no formal ban or legal penalty is imposed, non-compliance may trigger licensing review by Kemenag and liability under Law No. 11/2020 on Hajj and Umrah Management. Foreign Umrah service providers operating in Indonesia—including Chinese agencies partnering with local operators—must suspend marketing, update customer contracts with force majeure clauses, and report operational status to Kemenag weekly. This applies to all entities holding Kemenag-licensed Umrah business permits (PIU). No deadline is specified, but enforcement began March 10, 2026.

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常见问题解答

我们已在3月8日收齐客户材料并支付沙特签证费，现在能否继续送签？+
不可以。印尼朝觐部已明确要求自3月10日起暂停所有新团组出境审批。即使签证费已缴，沙特使馆亦将暂缓受理印尼籍申请人材料，直至Kemenag发布解禁通知。建议立即联系客户协商延期或全额退款，并保留沟通记录以备Kemenag合规抽查。
已有12名客户在麦加，原定3月15日返程但航班取消，我们该怎么做？+
须立即通过印尼合作旅行社向Kemenag应急中心（call center: +62-21-1500112）报备，并协助客户登记至沙特官方滞留援助平台（najah.sa）。Kemenag已协调沙特交通部开放临时包机通道，但需提供护照、签证、住宿凭证三份文件扫描件。
我们是深圳旅行社，与雅加达PIU公司有长期合作，是否需单独向印尼政府注册？+
不需要单独注册，但必须确保合作PIU公司持有有效Kemenag颁发的Umrah业务许可证（Nomor Izin PIU），且贵司所有宣传物料、合同均注明‘本服务由印尼持牌PIU机构[名称]全程监管执行’，否则将被Kemenag视为非法代理并追究连带责任。
客户坚持3月底出发，称自己买机票自由行，我们只提供酒店预订，是否合规？+
不合规。根据印尼《朝觐与乌姆拉管理法》第22条，任何向印尼公民提供沙特境内住宿、交通、宗教导览等关联服务，均构成‘间接组织Umrah活动’，须纳入Kemenag监管范围。未报备即提供此类服务，可能导致合作PIU牌照被吊销，并触发跨境执法协作调查。
Kemenag是否提供英文版暂停令原文或企业应对指引？+
是。Kemenag官网（https://www.kemenag.go.id）首页置顶发布英文通告《Temporary Guidance on Umrah Travel During Regional Security Alert》（2026-03-10），含PDF版政策摘要、PIU联络清单及滞留援助流程图，支持下载打印用于内部合规培训与客户说明。

相关关键词

Indonesia Umrah suspensionKemenag regulationSaudi pilgrimage safetyIndonesian travel complianceMiddle East flight disruption
📄 官方原文参考（英文）点击展开
Jakarta (ANTARA) - Indonesian Hajj and Umrah Minister Mochamad Irfan Yusuf said the Saudi Arabian government has assured the safety of Umrah pilgrims despite escalating tensions in the Middle East involving Iran, Israel, and the United States. "The situation in Saudi Arabia, particularly in Jeddah, Mecca, and Medina, remains safe and stable. Umrah pilgrims can continue their worship peacefully without major disruptions in those regions," Yusuf told lawmakers in Jakarta. Speaking during a meeting with Commission VIII of the House of Representatives on Wednesday, he acknowledged that the ongoing conflict has affected regional security, prompting several Gulf countries to restrict their airspace and disrupting international flights. "The closure of airspace has disrupted international flights, particularly those transiting several Middle Eastern countries," he said, adding that the situation has also affected Indonesian nationals departing for or returning from Umrah pilgrimages. However, Yusuf emphasized that security conditions in the key pilgrimage cities of Jeddah, Mecca, and Medina remain stable, based on reports from Indonesian representatives who have coordinated with Saudi authorities. He also cited the latest data showing that 50,374 Indonesian Umrah pilgrims are currently in Saudi Arabia, with 14,115 of them potentially facing delayed returns due to flight disruptions. "We have contacted all Umrah travel organizers to ensure that pilgrims receive proper assistance," the minister said. Earlier, the Hajj and Umrah Ministry urged Indonesians planning to perform Umrah to postpone their travel due to security concerns in the Middle East. "For the time being, our policy focuses on urging prospective pilgrims to delay their departure given the escalating conflict," Deputy Minister Dahnil Anzar Simanjuntak said in Jakarta on Tuesday (March 10). He said the recommendation followed coordination with the Ministry of Foreign Affairs and reflects the government's commitment to protecting Indonesians, including pilgrims currently stranded in Saudi Arabia. Related news: Lawmaker urges government to prepare for Hajj emergency scenarios Related news: Indonesian Umrah returnees reach 6,047 amid Middle East tensionsTranslator: Asep F, Tegar NurfitraEditor: Primayanti Copyright © ANTARA 2026
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