🇮🇩 Indonesia法规

印尼航空运力紧张与票价飙升：中东枢纽停摆影响出境合规

来源：DGCA · Jakarta Post发布：2026/3/13

作者：东南亚合规中心编辑团队

TL;DR · 核心要点

受美以联合打击伊朗导致海湾中转枢纽临时瘫痪影响，印尼旅客大规模转向亚洲航司，引发新加坡航空、国航等热门欧线航班爆满及票价飙升。印尼旅游协会（ASITA）警告，若局势持续，3月中下旬开斋节出行高峰将加剧运力短缺。关键合规信息包括：1）印尼交通部（DGCA）未发布新航空许可政策，但要求所有包机/增班须提前72小时向民航总局（DGCA）报备；2）旅行社须确保《旅游服务许可证》（SIUPL）有效，并在销售含国际航段产品时同步披露航班变动风险；3）依据BKPM第6/2021号条例，外资OTA平台在印尼开展机票分销需持有电子交易牌照（PSE）并完成税务登记（NPWP）。企业实际影响：运力紧张推高成本，合同履约风险上升；OTA与旅行社面临消费者投诉与监管审查双重压力；开斋节前窗口期短，应急备案与客户沟通机制亟需强化。

✅ 合规行动清单 · Compliance Checklist

›立即核查旅行社《旅游服务许可证》（SIUPL）有效期，并于3月10日前向印尼旅游部（Kemenparekraf）提交航班变动风险告知模板备案
›如通过平台向印尼消费者销售国际机票，须在3月15日前完成Kominfo电子系统运营商（PSE）牌照注册并激活NPWP税务登记
›针对3月15–25日开斋节出行订单，须在合同中嵌入不可抗力条款并提供书面中文+印尼文双语说明

›Verify SIUPL license validity and submit your flight volatility disclosure template to Kemenparekraf by March 10, 2024.
›If selling international air tickets to Indonesian consumers via digital platform, complete Kominfo PSE registration and NPWP activation by March 15, 2024.
›Insert bilingual (English-Indonesian) force majeure clauses in all Idul Fitri travel contracts (March 15–25, 2024) and retain proof of client acknowledgment.

English Summary

Amid US-Israel strikes on Iran paralyzing Gulf transit hubs, Indonesian outbound travelers are shifting en masse to Asian carriers—causing full bookings and sharp fare hikes on routes operated by Singapore Airlines and Air China. While no new regulation has been issued by Indonesia’s Directorate General of Civil Aviation (DGCA), existing compliance requirements apply: 1) All charter flights or ad-hoc schedule changes must be reported to DGCA at least 72 hours in advance; 2) Licensed travel agencies must hold valid SIUPL (Surat Izin Usaha Perjalanan Wisata) and disclose flight volatility risks in consumer contracts; 3) Foreign online travel agencies (OTAs) distributing tickets in Indonesia require a registered Electronic System Operator (PSE) license from Kominfo and a local tax ID (NPWP) under BKPM Regulation No. 6/2021. Affected parties include foreign OTAs, Indonesian travel agencies, and corporate travel managers. No formal deadline is set, but enforcement escalates during peak periods like Idul Fitri (mid-March). Practical implications: increased operational risk, higher customer service burden, and potential penalties for unlicensed ticket resale.

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常见问题解答

我们是新加坡OTA，在印尼官网卖新加坡航空机票，需要本地牌照吗？+

是的。根据印尼通信与信息部（Kominfo）规定，任何向印尼用户提供在线交易服务的境外平台，必须注册为电子系统运营商（PSE），否则将被屏蔽访问。同时需完成税务登记（NPWP）并缴纳增值税（PPN）。未持牌销售可能触发BKPM和Kominfo联合执法，最高罚款可达IDR 10亿。

印尼旅行社能否临时包机应对运力短缺？需要额外审批吗？+

可以，但必须提前72小时向印尼民航总局（DGCA）提交包机申请，包含机型、起降机场、乘客名单及保险凭证。未经报备的包机运营将被认定为非法运输，导致SIUPL吊销及法人代表入境限制。建议同步向Kemenparekraf报备应急预案。

开斋节期间航班取消，客户索赔，我们是否免责？+

不自动免责。印尼《消费者保护 Law No. 8/1999》要求经营者证明取消系‘不可抗力’且已尽最大努力减损。需提供DGCA或航司出具的官方停飞通知、多渠道改签记录及中文版赔偿方案，否则可能面临BPSK（消费者保护机构）调解或诉讼。

我们代理国航机票，但国航未开放印尼直连系统，能否用第三方GDS出票？+

可以，但须确保GDS供应商已在印尼Kominfo完成PSE注册，并在出票界面显著标注‘非国航直营销售’及售后责任归属声明。否则，依据BKPM第6/2021号令，贵司将被视为实际服务提供方并承担全部合规责任。

客户坚持要3月20日前飞欧洲，但我们订不到座位，怎么办？+

须在48小时内提供三种替代方案：1）改期至3月26日后；2）更换中转地（如经曼谷/首尔）并补差价说明；3）全额退款+10%补偿金（依SIUPL附件4标准）。未及时响应将触发Kemenparekraf投诉通道，影响年度SIUPL续期审核。

相关关键词

Indonesia aviation complianceSIUPL licensePSE license IndonesiaDGCA reportingIdul Fitri travel regulation

📄 官方原文参考（英文）点击展开

sian airlines and flights are seeing a surge in both bookings and ticket prices as travelers switch from Middle Eastern carriers amid the escalation of the joint United States and Israeli strikes on Iran, which has temporarily paralyzed key transit hubs in Gulf states. sian airlines and flights are seeing a surge in both bookings and ticket prices as travelers switch from Middle Eastern carriers amid the escalation of the joint United States and Israeli strikes on Iran, which has temporarily paralyzed key transit hubs in Gulf states. “With travelers scrambling for alternative routes, Asian airlines are benefiting from the current situation as it becomes increasingly difficult to find available seats,” Budijanto Ardiansjah, chairman of the Association of the Indonesian Tours and Travel Agencies (Asita), told The Jakarta Post on Wednesday. Budijanto added that major regional carriers such as Singapore Airlines and Air China were now fully booked on popular routes in Europe, where Emirates and Qatar Airways generally had a large market share. Read also: Half a million Indonesians in limbo as Middle East conflict escalates If the situation continued, he said, demand “could build further” ahead of the Idul Fitri holiday in the third week of March, when millions of Indonesians are expected to travel for traditional family unions. “If flights continue to be fully booked, Asian carriers could see an extended peak season through the end of March,” Budijanto said. With exclusive interviews and in-depth coverage of the region's most pressing business issues, "Prospects" is the go-to source for staying ahead of the curve in Indonesia's rapidly evolving business landscape. By registering, you agree with The Jakarta Post's Privacy Policy Please check your email for your newsletter subscription. The conflict widened on Wednesday when a US submarine sank an Iranian warship off Sri Lanka, killing at least 87 people, and NATO air defenses shot down an Iranian ballistic missile fired toward Turkey, according to international news agencies.